While storytelling has long been recognized as an important part of effective knowledge management in organizations, knowledge management technologies have generally not distingui...
Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...
Huge masses of digital data about products, customers and competitors have become available for companies in the services sector. In order to exploit its inherent (and often hidde...
Data mining techniques that are successful in transaction and text data may not be simply applied to image data that contain high-dimensional features and have spatial structures....
Domain specific ontologies are heavily used in many applications. For instance, these form the bases on which similarity/dissimilarity between keywords are extracted for various k...