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» Knowledge Management: A Text Mining Approach
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KCAP
2005
ACM
15 years 10 months ago
Automated story capture from conversational speech
While storytelling has long been recognized as an important part of effective knowledge management in organizations, knowledge management technologies have generally not distingui...
Andrew S. Gordon, Kavita Ganesan
BPM
2010
Springer
128views Business» more  BPM 2010»
15 years 4 months ago
Content-Aware Resolution Sequence Mining for Ticket Routing
Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi...
KDD
1998
ACM
164views Data Mining» more  KDD 1998»
15 years 8 months ago
A Data Mining Support Environment and its Application on Insurance Data
Huge masses of digital data about products, customers and competitors have become available for companies in the services sector. In order to exploit its inherent (and often hidde...
Martin Staudt, Jörg-Uwe Kietz, Ulrich Reimer
KDD
2007
ACM
170views Data Mining» more  KDD 2007»
16 years 4 months ago
From frequent itemsets to semantically meaningful visual patterns
Data mining techniques that are successful in transaction and text data may not be simply applied to image data that contain high-dimensional features and have spatial structures....
Junsong Yuan, Ying Wu, Ming Yang
CIKM
2006
Springer
15 years 8 months ago
CP/CV: concept similarity mining without frequency information from domain describing taxonomies
Domain specific ontologies are heavily used in many applications. For instance, these form the bases on which similarity/dissimilarity between keywords are extracted for various k...
Jong Wook Kim, K. Selçuk Candan