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CSCW
2004
ACM
14 years 28 days ago
Behind the help desk: evolution of a knowledge management system in a large organization
This paper examines the way in which a knowledge management system (KMS)—by which we mean the people, processes and software—came into being and evolved in response to a varie...
Christine Halverson, Thomas Erickson, Mark S. Acke...
HT
2003
ACM
14 years 22 days ago
Link analysis for collaborative knowledge building
We present an ongoing research project utilizing navigation and hyperlink data to aid collaborative knowledge building. We allow collaborators to personally organize documents and...
Harris Wu, Michael D. Gordon, Kurt DeMaagd, Nathan...
EKAW
2000
Springer
13 years 11 months ago
KIDS: An Iterative Algorithm to Organize Relational Knowledge
The goal of conceptual clustering is to build a set of embedded classes, which cluster objects based on their similarities. Knowledge organization aims at generating the set of mos...
Isabelle Bournaud, Mélanie Courtine, Jean-D...
SEMWEB
2004
Springer
14 years 25 days ago
SemanticOrganizer: A Customizable Semantic Repository for Distributed NASA Project Teams
SemanticOrganizer is a collaborative knowledge management system designed to support distributed NASA projects, including multidisciplinary teams of scientists, engineers, and acci...
Richard M. Keller, Daniel C. Berrios, Robert E. Ca...
TAICPART
2006
IEEE
14 years 1 months ago
On the Testing Maturity of Software Producing Organizations
This paper presents data from a study of the current state of practice of software testing. Test managers from twelve different software organizations were interviewed. The interv...
Mats Grindal, Jeff Offutt, Jonas Mellin