CRM is a strategy that integrates the concepts of Knowledge Management, Data Mining, and Data Warehousing in order to support the organization’s decision-making process to retai...
Nowadays, due to the lack of face-to-face contact, distance course instructors have real difficulties knowing who their students are, how their students behave in the virtual cour...
Understanding the performance and dynamic behavior of workflow is crucial in being able to modify, maintain, and improve it. A particularly difficult aspect of measuring the perfor...
Workflow management systems are being increasingly used by many organizations to automate business processes and decrease costs. Audit trails from workflow management systems incl...
Abstract. Data mining is an iterative process. Users issue series of similar data mining queries, in each consecutive run slightly modifying either the definition of the mined dat...
Mikolaj Morzy, Tadeusz Morzy, Marek Wojciechowski,...