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» Knowledge Management in the Service and Support Business
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WECWIS
2008
IEEE
127views ECommerce» more  WECWIS 2008»
14 years 1 months ago
SSWiM: A Semantic Service, Wrapper and Invocation Manager
Integrating service description, discovery, and invocation functionalities presents several fundamental problems in the management of web services and is a basic problem for compo...
Anna Sibirtseva, Zhongnan Shen, Jianwen Su, Fulian...
HICSS
2012
IEEE
291views Biometrics» more  HICSS 2012»
12 years 3 months ago
Product Performance Based Business Models: A Service Based Perspective
The migration to a service based economy has led many firms to emphasize the service component of their product offerings. This shift has led to the emergence of a business model ...
Morris A. Cohen
EUROPLOP
2006
13 years 9 months ago
Patterns for Technology Companies
ct In the knowledge economy individuals and firms derive their competitive advantage from their knowledge and ability to act on this knowledge. Before knowledge can be traded for m...
Allan Kelly
JTAER
2010
120views more  JTAER 2010»
13 years 6 months ago
Trust and Distrust in Adaptive Inter-enterprise Collaboration Management
The success and competitive edge of enterprises has become increasingly dependent on the enterprises’ agility to become members in business networks that support their own busin...
Sini Ruohomaa, Lea Kutvonen
DSS
2008
130views more  DSS 2008»
13 years 7 months ago
Knowledge representation concepts for automated SLA management
Outsourcing of complex IT infrastructure to IT service providers has increased substantially during the past years. IT service providers must be able to fulfil their service-qualit...
Adrian Paschke, Martin Bichler