449 search results - page 16 / 90 » Knowledge Management in the Service and Support Business |
CAISE
2005
Springer
14 years 1 months ago
2005
Springer
Abstract. Ontologies play a relevant role to support service matchmaking in the discovery process. In fact, the elements used for service capability description refer to concepts t...
IM
2007
13 years 9 months ago
2007
— Change management is one of the most critical processes in IT management. Some of the reasons are the sheer number of changes and the difficulty of evaluating the impact of cha...
BIS
2006
13 years 9 months ago
2006
Business process management (BPM) has emerged as a dominant technology in current enterprise systems and business solutions. However, business processes are always evolving in cur...
JCP
2006
13 years 7 months ago
2006
Admitting that the quality of a decision depends on the quality of the knowledge used to make it, it is argued that the enhancement of the decision making efficiency and effectiven...
CORR
2004
Springer
13 years 7 months ago
2004
Springer
The rapid e-commerce growth has made both business community and customers face a new situation. Due to intense competition on the one hand and the customer's option to choose...