449 search results - page 25 / 90 » Knowledge Management in the Service and Support Business |
ECIS
2000
13 years 10 months ago
2000
Abstract- This paper deals with "Knowledge Management Systems" (KMS) which are seen as a new kind of information systems supporting organizational information processing....
WISE
2007
Springer
14 years 3 months ago
2007
Springer
One of the fundamental ideas of services and service oriented architecture is the possibility to develop new applications by composing existing services into business processes. Ho...
RULEML
2005
Springer
14 years 2 months ago
2005
Springer
In this paper we evolve a rule based approach to SLA representation and management which allows separating the contractual business logic from the application logic and enables aut...
ECIS
2004
13 years 10 months ago
2004
Organizations implementing knowledge management (KM) initiatives are concerned with promoting sharing and transferring of knowledge, within and across different organizational uni...
HICSS
2007
IEEE
14 years 3 months ago
2007
IEEE
This paper seeks to develop an integrated perspective on knowledge management (KM) project measurement. Based on a review of the existing literature, a theoretical framework which...