449 search results - page 28 / 90 » Knowledge Management in the Service and Support Business |
SIGUCCS
2004
ACM
14 years 2 months ago
2004
ACM
The Princeton University Help Desk KnowledgeBase (KB) is a searchable online information system that publishes Princetonspecific computer solutions to better serve the University ...
DEXAW
2002
IEEE
14 years 1 months ago
2002
IEEE
We present our EU-sponsored research in the domain of individual knowledge management and collaborative learning: the MailTack system. MailTack is a stand-alone software tool that...
HICSS
2000
IEEE
14 years 1 months ago
2000
IEEE
Preserving and fostering knowledge is the vital interest of a network-like virtual organization. The decentralized and geographically distributed organizational structure inhibits...
BPM
2005
Springer
14 years 2 months ago
2005
Springer
Abstract. With increased sophistication and standardization of modeling languages and execution platforms supporting business process management (BPM) across traditional boundaries...
ESCIENCE
2007
IEEE
14 years 3 months ago
2007
IEEE
In this paper, we present the design of Aneka, a .NET based service-oriented platform for desktop grid computing that provides: (i) a configurable service container hosting plugga...