449 search results - page 29 / 90 » Knowledge Management in the Service and Support Business |
AMKM
2003
Springer
14 years 2 months ago
2003
Springer
Abstract. In this paper, we outline the relation between Knowledge Management (KM) as an application area on the one hand, and software agents as a basic technology for supporting ...
CI
2004
13 years 8 months ago
2004
The emerging standards for the specification of Web Services support the publication of the static interfaces of the operations they may execute. However, little attention is paid...
HICSS
2003
IEEE
14 years 2 months ago
2003
IEEE
Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
DSS
2007
13 years 8 months ago
2007
Internationalization creates a need to know how managers in different parts of the world make decisions, and how computerbased information systems (IS) can support decision making...
ICSOC
2007
Springer
14 years 3 months ago
2007
Springer
Service discovery is a fundamental concept underpinning the move towards dynamic service-oriented business partnerships. The business process for integrating service discovery and ...