Abstract. In this paper, we outline the relation between Knowledge Management (KM) as an application area on the one hand, and software agents as a basic technology for supporting ...
The emerging standards for the specification of Web Services support the publication of the static interfaces of the operations they may execute. However, little attention is paid...
Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
Dickson K. W. Chiu, Wesley C. W. Chan, Gary K. W. ...
Internationalization creates a need to know how managers in different parts of the world make decisions, and how computerbased information systems (IS) can support decision making...
Service discovery is a fundamental concept underpinning the move towards dynamic service-oriented business partnerships. The business process for integrating service discovery and ...