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» Knowledge Management in the Service and Support Business
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ISEMANTICS
2010
13 years 10 months ago
SESAME demonstrator: ontologies, services and policies for energy efficiency
The project SESAME uses semantic modeling and reasoning to support home owners and building managers in saving energy and in optimizing their energy costs while maintaining their ...
Slobodanka Tomic, Anna Fensel, Tassilo Pellegrini
SIGUCCS
2000
ACM
14 years 1 months ago
Knowledgebase Integration with a 24-hour Help Desk
The University of Pittsburgh's Computing Services and Systems Development organization is focused on the needs of the faculty and student population, totaling nearly 40,000 u...
Jay Graham, Brian K. Hart
TOSEM
2010
168views more  TOSEM 2010»
13 years 3 months ago
Analysis and applications of timed service protocols
Web services are increasingly gaining acceptance as a framework for facilitating application-to-application interactions within and across enterprises. It is commonly accepted tha...
Julien Ponge, Boualem Benatallah, Fabio Casati, Fa...
ECIS
2000
13 years 10 months ago
Enhancing Government Decision Making Through Knowledge Discovery from Data
- A major challenge facing management in developed countries is improving the performance of knowledge and service workers, i.e. the decision makers. In a developing country such a...
Herna L. Viktor, Heidi Arndt, Mauritz Oberholzer
EUROSYS
2007
ACM
14 years 5 months ago
Concierge: a service platform for resource-constrained devices
As mobile and embedded devices become widespread, the management and configuration of the software in the devices is increasingly turning into a critical issue. OSGi is a busines...
Jan S. Rellermeyer, Gustavo Alonso