449 search results - page 66 / 90 » Knowledge Management in the Service and Support Business |
SIGUCCS
2003
ACM
14 years 2 months ago
2003
ACM
“Client Services”, “User Services”, “Customer Service”: whatever we call it at our various colleges and universities, it’s not just about fixing hardware and softwar...
WWW
2004
ACM
14 years 9 months ago
2004
ACM
Content delivery networks have evolved beyond traditional distributed caching. With services such as Akamai's EdgeComputing it is now possible to deploy and run enterprise bu...
WWW
2004
ACM
14 years 9 months ago
2004
ACM
The emerging Service-Oriented Computing (SOC) paradigm promises to enable businesses and organizations to collaborate in an unprecedented way by means of standard web services. To...
EKAW
2000
Springer
14 years 11 days ago
2000
Springer
Currently computers are changing from single isolated devices into entry points into a worldwide network of information exchange and business transactions. Support in data, inform...
ACSAC
1999
IEEE
14 years 1 months ago
1999
IEEE
This paper focuses on the provision of a nonrepudiation service for CORBA. The current OMG specification of a CORBA non-repudiation service forces the programmer to augment the ap...