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» Knowledge Management in the Service and Support Business
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ICSOC
2009
Springer
13 years 5 months ago
Using Personal Information Management Infrastructures to Facilitate User-Generated Services for Personal Use
Ad-hoc and situational applications for personal use will gain more and more traction in the work support for knowledge workers (KWers). Personal information is a key element in th...
Olaf Grebner
BDIM
2007
IEEE
171views Business» more  BDIM 2007»
14 years 1 months ago
A Model Driven Framework for IT Transformation
IT organizations are facing significant business and technical challenges today. On the business realm, companies are increasingly outsourcing their IT operations to specialized I...
Santhosh Kumaran, Tian Chao, Kamal Bhattacharya, P...
HICSS
2006
IEEE
155views Biometrics» more  HICSS 2006»
14 years 1 months ago
Contextualizing Knowledge Management Readiness to Support Change Management Strategies
Research on knowledge management (KM) readiness has matured. However, recent organizational structures have emerged which prevent traditional instruments from adequately measuring...
Mark Keith, Michael Goul, Haluk Demirkan, Jason Ni...
BPM
2006
Springer
116views Business» more  BPM 2006»
13 years 9 months ago
Formalizing Service Interactions
Cross-organizational business processes are gaining increased attention these days, especially with the service oriented architecture (SOA) as a realization for business process ma...
Gero Decker, Frank Puhlmann, Mathias Weske
APCCM
2007
13 years 9 months ago
A Framework for Managing the Evolution of Business Protocols in Web Services
Web services are loosely coupled software components that are published, discovered, and invoked across the Web. As the use of Web services grows, in order to correctly interact w...
Seung Hwan Ryu, Régis Saint-Paul, Boualem B...