The software industry is an ideal case of information production with a high importance of knowledge and information management. This paper distinguishes information and knowledge...
Knowledge workers need to communicate and access knowledge while they work alone, in groups, sitting in their offices or on the move. This paper presents the MILK project, which ai...
Carla Valle, Elke Hinrichs, Karl-Heinz Klein, Gerd...
Cognitive cooperation is often neglected in current team software development processes. This issue becomes more important than ever when team members are globally distributed. Th...
A question based knowledge management system with the capability to integrate heterogeneous sources of information and knowledge and which nonetheless acts like a single coherent ...
Alexander Schatten, Franz Inselkammer, A. Min Tjoa
Customer knowledge has been increasingly recognized as a key strategic resource in any company’s success. Recent studies conducted in the fields of Knowledge Management and Cust...