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SAC
2002
ACM
15 years 3 months ago
Benefits of document maps for text access in knowledge management: a comparative study
Analyzing, structuring and organizing documented knowledge is an important aspect of knowledge management. In order to ease the access to text collections, in literature so-called...
Andreas Becks, Christian Seeling, Ralf Minkenberg
OZCHI
2006
ACM
15 years 9 months ago
The Wiki: an environment to revolutionise employees' interaction with corporate knowledge
Some corporations have adopted a Wiki on their Intranets for employees to collectively store, edit and access workrelated material such as reports, best-practice features, and doc...
Helen Hasan, Charmaine C. Pfaff
WER
1999
Springer
15 years 7 months ago
A Knowledge Acquisition Systematic within the Domain Analysis Context
This work presents a systematic approach to knowledge acquisition within the domain analysis context, which grants a well defined process for eliciting and representing domain info...
Mônica Zopelari Roseti, Cláudia Maria...
KDD
1997
ACM
142views Data Mining» more  KDD 1997»
15 years 7 months ago
Knowledge Discovery in Integrated Call Centers: A Framework for Effective Customer-Driven Marketing
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Paul Xia
ECAI
2006
Springer
15 years 7 months ago
Background Default Knowledge and Causality Ascriptions
A model is defined that predicts an agent's ascriptions of causality (and related notions of facilitation and justification) between two events in a chain, based on background...
Jean-François Bonnefon, Rui Da Silva Neves,...