Analyzing, structuring and organizing documented knowledge is an important aspect of knowledge management. In order to ease the access to text collections, in literature so-called...
Some corporations have adopted a Wiki on their Intranets for employees to collectively store, edit and access workrelated material such as reports, best-practice features, and doc...
This work presents a systematic approach to knowledge acquisition within the domain analysis context, which grants a well defined process for eliciting and representing domain info...
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
A model is defined that predicts an agent's ascriptions of causality (and related notions of facilitation and justification) between two events in a chain, based on background...