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» Knowledge as a Service and Knowledge Breaching
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JUCS
2007
146views more  JUCS 2007»
13 years 7 months ago
Ontology and Grammar of the SOPHIE Choreography Conceptual Framework - An Ontological Model for Knowledge Management
: Ontologies have been recognized as a fundamental infrastructure for advanced approaches to Knowledge Management (KM) automation in SOA. Building services communicate with each ot...
Sinuhé Arroyo
DLOG
2003
13 years 9 months ago
From Description Logic Provers to Knowledge Representation Systems
A description-logic based knowledge representation system is more than an inference engine for a particular description logic. A knowledge representation system must provide a num...
Deborah L. McGuinness, Peter F. Patel-Schneider
KDD
1997
ACM
142views Data Mining» more  KDD 1997»
13 years 12 months ago
Knowledge Discovery in Integrated Call Centers: A Framework for Effective Customer-Driven Marketing
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Paul Xia
ECIS
2001
13 years 9 months ago
The role of knowledge management in moving to a customer-focused organisation
Organisations are becoming increasingly more reliant on leveraging their information and knowledge to gain competitive advantage. The creation, storage and dissemination of inform...
Graeme G. Shanks, Emily Tay
ITICSE
2010
ACM
14 years 26 days ago
Skills and knowledge for hire: leeds source-it
We present a pilot for a student consultancy service offering students the opportunity to work with internal and external clients on real life projects to learn and enhance trans...
Royce Neagle, Alison Marshall, Roger Boyle