: Ontologies have been recognized as a fundamental infrastructure for advanced approaches to Knowledge Management (KM) automation in SOA. Building services communicate with each ot...
A description-logic based knowledge representation system is more than an inference engine for a particular description logic. A knowledge representation system must provide a num...
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Organisations are becoming increasingly more reliant on leveraging their information and knowledge to gain competitive advantage. The creation, storage and dissemination of inform...
We present a pilot for a student consultancy service offering students the opportunity to work with internal and external clients on real life projects to learn and enhance trans...