An expert finding is a very common task among enterprise search activities, while its usual retrieval performance is far from the quality of the Web search. Query modeling helps t...
This paper describes an architecture which can be used to access geographic information from mobile devices with limited display and processing characteristics, such as Personal Di...
This paper discusses the design and implementation of processes and tools to support the collaborative creation and maintenance of multilingual wiki content. A wiki is a website w...
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Traditional object-oriented programming languages can be difficult to use when working with ontologies, leading to the creation of domain-specific languages designed specifically...
Vangelis Vassiliadis, Jan Wielemaker, Chris Mungal...