In this paper we address the problem of extracting important (and unimportant) discourse patterns from call center conversations. Call centers provide dialog based calling-in supp...
Anup Chalamalla, Sumit Negi, L. Venkata Subramania...
Abstract-- Text categorization is the task of assigning predefined categories to natural language text. With the widely used `bag of words' representation, previous researches...
Recently there has been significant interest in employing probabilistic techniques for fault localization. Using dynamic dependence information for multiple passing runs, learnin...
This paper describes a discussion-bot that provides answers to students’ discussion board questions in an unobtrusive and humanlike way. Using information retrieval and natural ...
Donghui Feng, Erin Shaw, Jihie Kim, Eduard H. Hovy
Despite the success of web search engines, search over large enterprise intranets still suffers from poor result quality. Earlier work [6] that compared intranets and the Internet...