In examining software maintenance processes for improvement opportunities, an obvious choice is information flow. Obtaining accurate, up-to-date, and useful information about a sy...
In this paper we address the problem of extracting important (and unimportant) discourse patterns from call center conversations. Call centers provide dialog based calling-in supp...
Anup Chalamalla, Sumit Negi, L. Venkata Subramania...
A stakeholder is an individual, group, organization, or community that has an interest or stake in a consensus-building process. The goal of stakeholder identification is identify...
Knowledge is one of the organization's most valuable assets. In the context of software development, knowledge management can be used to capture knowledge and experience gener...
Ricardo de Almeida Falbo, Daniel O. Arantes, Ana C...
Due to the exponential growth of documents on the Internet and the emergent need to organize them, the automated categorization of documents into predefined labels has received an...