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» Lessons Learned using CBR for Customer Support
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CAISE
2009
Springer
14 years 4 months ago
TomTom for Business Process Management (TomTom4BPM)
Navigation systems have proven to be quite useful for many drivers. People increasingly rely on the devices of TomTom and other vendors and find it useful to get directions to go ...
Wil M. P. van der Aalst
AAAI
2006
13 years 11 months ago
OntoSearch: A Full-Text Search Engine for the Semantic Web
OntoSearch, a full-text search engine that exploits ontological knowledge for document retrieval, is presented in this paper. Different from other ontology based search engines, O...
Xing Jiang, Ah-Hwee Tan
UIST
2005
ACM
14 years 3 months ago
A1: end-user programming for web-based system administration
System administrators work with many different tools to manage and fix complex hardware and software infrastructure in a rapidly paced work environment. Through extensive field st...
Eser Kandogan, Eben M. Haber, Rob Barrett, Allen C...
SIGUCCS
2005
ACM
14 years 3 months ago
Imaging, security, configuration, and maintenance for the masses
Educational Partnerships and Learning Technologies (EPLT) [1] at the University of Washington maintains and supports a fleet of approximately 1,000 general-access student computin...
Brandon Koeller, Karalee Woody
WSC
1997
13 years 11 months ago
Making Better Manufacturing Decisions with AIM
FACTOR/AIM (AIM) is a simulation system designed specifically for use in manufacturing decision support. AIM has been successfully applied to engineering design, scheduling, and p...
Julie N. Ehrlich, William R. Lilegdon