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SIGIR
2000
ACM
13 years 12 months ago
The impact of database selection on distributed searching
The proliferation of online information resources increases the importance of effective and efficient distributed searching. Distributed searching is cast in three parts – datab...
Allison L. Powell, James C. French, James P. Calla...
SIGUCCS
2000
ACM
13 years 12 months ago
Knowledgebase Integration with a 24-hour Help Desk
The University of Pittsburgh's Computing Services and Systems Development organization is focused on the needs of the faculty and student population, totaling nearly 40,000 u...
Jay Graham, Brian K. Hart
SIGUCCS
2000
ACM
13 years 12 months ago
Remedial Help Desk 101 at Florida State University
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
Diana Orrick, Jeff Bauer, Ernest McDuffie
SIGUCCS
2000
ACM
13 years 12 months ago
Training... A Key to Better Help Desk Consultants
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
Anna Maria Perez, Andrea J. Moore
ADL
2000
Springer
373views Digital Library» more  ADL 2000»
13 years 12 months ago
BlueView: Virtual Document Servers for Digital Libraries
In the BlueView project, digital library services are developed and partially implemented based on the architecture of virtual document servers. Using standard tools like fulltext...
Andreas Heuer, Holger Meyer, Beate Porst, Patrick ...
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