The diffusion of service oriented architectures introduces the need for novel testing approaches. On the one side, testing must be able to identify failures in the functionality ...
Massimiliano Di Penta, Gerardo Canfora, Gianpiero ...
In today’s IT service market customers urge providers to grant guarantees for quality of service (QoS) which are laid down in Service Level Agreements (SLAs). To satisfy custome...
-- Published work in the IT services area is generally centered on the description of management best practices or specific technological issues. There is a lack of empirical studi...
SLAng is an XML language for defining service level agreements, the part of a contract between the client and provider of an Internet service that describes the quality attributes...
Current network infrastructures are experiencing rapid transformation from providing mere connectivity, to a wider range of flexible network services with Quality of Service (QoS)....