Service providers and their customers agree on certain quality of service guarantees through Service Level Agreements (SLA). An SLA contains one or more Service Level Objectives (S...
Yuan Chen, Subu Iyer, Xue Liu, Dejan S. Milojicic,...
Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT ...
Differentiated Services provide a scalable Quality of Service Concept for the Internet. It allows differentiating service classes which may be treated individually. The data arisi...
: The ongoing trend towards a global services economy creates considerable market opportunities and challenges for providers of Software-as-aService (SaaS). For meeting customer ex...
In the current Internet, there is no clean way for affected parties to react to poor forwarding performance: to detect and assess Service Level Agreement (SLA) violations by a con...
Katerina J. Argyraki, Petros Maniatis, Ankit Singl...