Management of a modern enterprise is based on the assumption that executive reports of lower-layer management are faithful to what is actually happening in the field. As some well...
In order to provide certified security services we must provide indicators that can measure the level of assurance that a complex business process can offer. Unfortunately the fo...
Abstract. Business process models describe workflows by a set of actions together with their ordering. When implementing business processes within a service-oriented architecture,...
Value creation from e-business for customers in healthcare is an important topic in academic and practitioner circles. This paper reports the findings from a two-year research stu...
—Real-time access to key performance indicators is necessary to ensure timeliness and effectiveness of operational business processes. The concept of Business Activity Monitoring...
Jan-Philipp Friedenstab, Christian Janiesch, Marti...