Message hierarchies in web discussion boards grow with new postings. Threads of messages evolve as new postings focus within or diverge from the original themes of the threads. Th...
In this paper, we describe progress in research designed to explore the effect of the combination of avatars' visual fidelity and users' anticipated future interaction o...
IT problem management calls for quick identification of resolvers to reported problems. The efficiency of this process highly depends on ticket routing--transferring problem ticke...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
In this study, a novel multidimensional time series classification technique, namely support feature machine (SFM), is proposed. SFM is inspired by the optimization model of suppo...
Wanpracha Art Chaovalitwongse, Ya-Ju Fan, Rajesh C...
The Web has been rapidly "deepened" by myriad searchable databases online, where data are hidden behind query interfaces. As an essential task toward integrating these m...