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» Malware Models for Network and Service Management
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DSOM
1999
Springer
13 years 11 months ago
Derivation of Backup Service Management Applications from Service and System Models
The backup of large data sets is preferably performed automatically outside of regular working hours. In highly structured computer networks, however, faults and exceptions may rel...
Ingo Lück, Marcus Schönbach, Arnulf Mest...
CCS
2011
ACM
12 years 7 months ago
Fashion crimes: trending-term exploitation on the web
Online service providers are engaged in constant conflict with miscreants who try to siphon a portion of legitimate traffic to make illicit profits. We study the abuse of “tr...
Tyler Moore, Nektarios Leontiadis, Nicolas Christi...
GI
2010
Springer
13 years 6 months ago
Towards a Service Level Management Framework for Service Value Networks
: The ongoing trend towards a global services economy creates considerable market opportunities and challenges for providers of Software-as-aService (SaaS). For meeting customer ex...
Christof Momm, Frank Schulz
ISCC
1999
IEEE
121views Communications» more  ISCC 1999»
13 years 11 months ago
Customer Service Management: Towards a Management Information Base for an IP Connectivity Service
Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed...
Michael Langer, Stefan Loidl, Michael Nerb
AIMS
2010
Springer
13 years 9 months ago
Model-Driven Service Level Management
Service-level agreements (SLA) definition and monitoring are open issues within the IT Service Management (ITSM) domain. Our main goals are to propose a model-based approach to IT ...
Anacleto Correia, Fernando Brito e Abreu