: In this article we analyse the notion of knowledge role. First of all, we present how the relationship between problem solving methods and domain models is tackled in different a...
Chantal Reynaud, Nathalie Aussenac-Gilles, Pierre ...
Software systems are subject to increasing complexity and in need of efficient structuring. Multi-agent system research has come up with approaches for an organization-oriented co...
This paper explores the role of Information Technology (IT) in the management of municipally-owned and operated public utilities. Through semi-structured interviews of senior mana...
Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed...
We present an extension of the well-known time-expanded approach for timetable information. By remodeling unimportant stations, we are able to obtain faster query times with less s...