The development of a large information system is generally regarded as one of the most complex activities undertaken by organizations and it is dependent on the communication and u...
Abstract. In order to support business processes effectively, their implementation by a process management systems (PMS) must be as close to the real world’s processes as possib...
Barbara Weber, Manfred Reichert, Stefanie Rinderle...
Context-aware systems are software systems which adapt their behaviour according to the context of use. The requirements engineering phase is recognized as a primordial step to dev...
: Capacity planning is a critical task in network management. It identifies how much capacity is needed to match future traffic demand. It directly affects customer satisfaction ...
According to ITIL, a CMDB (Configuration Management Database), containing a logical model of the IT infrastructure, forms the basis for effective and efficient IT Service Managemen...
Michael Brenner, Markus Garschhammer, Martin Saile...