In software engineering, measurements can be used to monitor, understand and improve software processes as well as products and resource utilization. Commonly, measurement framewo...
Information systems outsourcing has been viewed as an attractive option by many senior managers generally because of the belief that IS outsourcing vendors can achieve economies o...
Frontline support and maintenance for desktop hardware and software systems at Princeton University has been uniquely structured, allowing the benefits of centralization and the f...
Maureen A. Novozinsky, Evelyne S. Roach, Leila M. ...
SEPP is an application installation, sharing and packaging solution for large, decentrally managed Unix environments. SEPP can be used without making modifications to the organiza...
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...