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ISESE
2006
IEEE
15 years 10 months ago
A goal question metric based approach for efficient measurement framework definition
In software engineering, measurements can be used to monitor, understand and improve software processes as well as products and resource utilization. Commonly, measurement framewo...
Patrik Berander, Per Jönsson
HICSS
2002
IEEE
154views Biometrics» more  HICSS 2002»
15 years 9 months ago
Designing Effective Incentive-Oriented Outsourcing Contracts for ERP Systems
Information systems outsourcing has been viewed as an attractive option by many senior managers generally because of the belief that IS outsourcing vendors can achieve economies o...
Kweku-Muata Bryson, William E. Sullivan
SIGUCCS
2009
ACM
15 years 9 months ago
Frontline support at Princeton University: a centralized and decentralized approach
Frontline support and maintenance for desktop hardware and software systems at Princeton University has been uniquely structured, allowing the benefits of centralization and the f...
Maureen A. Novozinsky, Evelyne S. Roach, Leila M. ...
LISA
1998
15 years 6 months ago
SEPP: Software Installation and Sharing System
SEPP is an application installation, sharing and packaging solution for large, decentrally managed Unix environments. SEPP can be used without making modifications to the organiza...
Tobias Oetiker
MANSCI
2008
116views more  MANSCI 2008»
15 years 4 months ago
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
Z. Justin Ren, Yong-Pin Zhou