A variety of forces are constantly transforming enterprises, thus, requiring them to constantly adapt to changing business environment. This emergent state requires enterprises to...
Service Oriented Architecture (SOA) is an architectural paradigm that enables dynamic composition of heterogeneous, independent, multi-vendor business services. A prerequisite for...
Masoom Alam, Mohammad Nauman, Xinwen Zhang, Tamlee...
In a competitive telecommunications marketplace, operators must provide customers with rapid access to both new and traditional service offerings. Market share is developed through...
For a particular business process, typically, different variants exist. Each of them constitutes an adjustment of a basic process (e.g. a reference process) to specific requirement...
: Business Conversation Manager: Facilitating People Interactions in Outsourcing Service Engagements Hamid R. Motahari-Nezhad, Sven Graupner, Sharad Singhal HP Laboratories HPL...
Hamid R. Motahari Nezhad, Sven Graupner, Sharad Si...