Many companies have found out the hard way that successful ecommerce requires more than a flashy web presence. Existing business processes must be seamlessly integrated with the n...
Monique H. Jansen-Vullers, Mariska Netjes, Hajo A....
We have developed a middleware framework for workgroup environments that can support distributed software development and a variety of other application domains requiring document...
Running real time applications over wireless LANs is becoming common place. These applications require QoS. But the most widely used wireless LAN, IEEE 802.11, does not have QoS s...
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
This paper describes a new generic metadata model, called CAM Metamodel, that merges altogether information about content, services, physical and technical environment in order to...
Ioan Marius Bilasco, Samir Amir, Patrick Blandin, ...