Emergency management and planning often involves multiple domain experts with diverse knowledge backgrounds and responsibilities. Current practices in emergency management and pla...
A new system for real-time customer relationship management is proposed. The system is based on deploying a network of RFID readers throughout an environment. Information about the...
This paper reports on the results of studies of task management to support the design of a task list manager. We examined the media used to record and organize to-dos and tracked ...
Victoria Bellotti, Brinda Dalal, Nathaniel Good, P...
Metacomputing systems are intended to support remote and/or concurrent use of geographically distributed computational resources. Resource management in such systems is complicate...
Karl Czajkowski, Ian T. Foster, Nicholas T. Karoni...
Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed...