1709 search results - page 11 / 342 » Managing Customer Expectations |
HICSS
2003
IEEE
14 years 21 days ago
2003
IEEE
Electronic Customer Relationship Management (eCRM) has become the latest paradigm in the world of Customer Relationship Management. Recent business surveys suggest that up to 50% ...
HICSS
2006
IEEE
14 years 1 months ago
2006
IEEE
Although customer relationship management (CRM) is currently gaining widespread popularity in several disciplines and industries, mobile medium as an element of CRM is rarely take...
HICSS
2010
IEEE
14 years 2 months ago
2010
IEEE
IT service providers are increasingly required to orientate their service portfolio towards the IT support of their consumer’s business processes. This enables diversification a...
DOLAP
2004
ACM
14 years 25 days ago
2004
ACM
CRM is a strategy that integrates the concepts of Knowledge Management, Data Mining, and Data Warehousing in order to support the organization’s decision-making process to retai...
WISE
2007
Springer
14 years 1 months ago
2007
Springer
One of the fundamental ideas of services and service oriented architecture is the possibility to develop new applications by composing existing services into business processes. Ho...