1709 search results - page 13 / 342 » Managing Customer Expectations |
HICSS
2003
IEEE
14 years 21 days ago
2003
IEEE
In this contribution, we study companies engaging in B2C-E-Commerce and their ability to manage the relationship with their customers. We refer to this as companies’ ECCRM-capab...
SASO
2010
IEEE
13 years 5 months ago
2010
IEEE
We present the ColoredPower algorithm, which is designed to provide collaborative electricity demand shaping for residential and small-business customers. Demand shaping for this m...
ECIS
2001
13 years 8 months ago
2001
Customer Relationship Management (CRM) standard package software has become a key contributor to attempts at aligning business and IT strategies in recent years. The past decade h...
ICMB
2005
IEEE
2005
IEEE
Mobile Customer Relationship Management: An Explorative Investigation of the Italian Consumer Market
14 years 1 months ago
Mobile Customer Relationship Management (CRM) services seem to have all the characteristics commonly associated to successful mobile services and have accordingly been predicted a...
ACMICEC
2006
ACM
13 years 11 months ago
2006
ACM
In this paper, we look at a supply chain of commodity goods where customer demand is uncertain and partly based on reputation, and where raw material replenishment is uncertain in...