1709 search results - page 2 / 342 » Managing Customer Expectations |
HICSS
2009
IEEE
14 years 2 months ago
2009
IEEE
The effective management of a service organization requires measuring system performance on many attributes. Customer waiting time is inherent to nearly all service operations and...
HICSS
2002
IEEE
14 years 10 days ago
2002
IEEE
: This research develops, operationalizes, and empirically tests a model for explaining/predicting the satisfaction of customers with Internet-based services in the context of an o...
AMEC
2004
Springer
14 years 24 days ago
2004
Springer
Abstract. Supply chains are a current, challenging problem for agentbased electronic commerce. Motivated by the Trading Agent Competition Supply Chain Management (TAC SCM) scenario...
ICDM
2003
IEEE
14 years 20 days ago
2003
IEEE
Most data mining algorithms and tools stop at discovered customer models, producing distribution information on customer profiles. Such techniques, when applied to industrial pro...
INFOCOM
2011
IEEE
12 years 10 months ago
2011
IEEE
—Effective management of large-scale cellular data networks is critical to meet customer demands and expectations. Customer calls for technical support provide direct indication ...