1709 search results - page 3 / 342 » Managing Customer Expectations |
FLAIRS
2006
13 years 8 months ago
2006
We introduce the particular functionality of the Complaint Engine suite, the integrated complaint management component for mediating consumer disputes. We formulate the problem of...
IJCAI
2003
13 years 8 months ago
2003
We propose a generalization of expected utility that we call generalized EU (GEU), where a deci sion maker's beliefs are represented by plausibil ity measures and the dec...
HICSS
2008
IEEE
14 years 1 months ago
2008
IEEE
Service Management controls how business services are developed and delivered to customers. Business services must be flexible negotiable between customer and provider. Temporal a...
EOR
2010
13 years 7 months ago
2010
Resources including various assets of supply chains, face random demand over time and can be shared by others. We consider an operational setting where a resource is shared by two...
CORR
2011
Springer
12 years 11 months ago
2011
Springer
In this work, we consider a retailer selling a single product with limited on-hand inventory over a finite selling season. Customer demand arrives according to a Poisson process,...