1709 search results - page 4 / 342 » Managing Customer Expectations |
ESCIENCE
2006
IEEE
14 years 1 months ago
2006
IEEE
Service Level Agreements (SLAs) are explicit statements about all expectations and obligations in the business partnership between customers and providers. They have been introduc...
GI
2010
Springer
13 years 6 months ago
2010
Springer
: The ongoing trend towards a global services economy creates considerable market opportunities and challenges for providers of Software-as-aService (SaaS). For meeting customer ex...
JKM
2008
13 years 7 months ago
2008
Purpose
HICSS
2005
IEEE
14 years 1 months ago
2005
IEEE
Customer knowledge has been increasingly recognized as a key strategic resource in any company’s success. Recent studies conducted in the fields of Knowledge Management and Cust...
ECIS
2003
13 years 8 months ago
2003
: Using a knowledge management perspective, this paper investigates new and efficient ways of applying intelligent agents to e-business customer relationship management. Intelligen...