A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
Embedded systems serve an emerging and diverse set of applications. As a result, more computational and storage capabilities are added to accommodate ever more demanding applicati...
With rapid technological advances in network infrastructure, programming languages, compatible component interfaces and so many more areas, today the computational Grid has evolve...
Multimedia group communication emerges to focal interest at mobile devices, enriching voice or video conferencing and complex collaborative environments. The Internet uniquely pro...
Autonomous software agents provide a promising solution to the needs of decentralised networked systems, able to adapt their behaviour in a complex and dynamically changing environ...