Mobile Customer Relationship Management (CRM) services seem to have all the characteristics commonly associated to successful mobile services and have accordingly been predicted a...
Giovanni Camponovo, Yves Pigneur, Andrea Rangone, ...
Multi-channel information systems involve data redundancy, which, in turn, requires the implementation of synchronization mechanisms among overlapping databases. This need for peri...
Cinzia Cappiello, Chiara Francalanci, Barbara Pern...