The large unstructured text collections demand full-text search capabilities from IR systems. Current systems typically allow users only to connect to a single database (or site) ...
This paper describes a mixed method, empirical analysis of conversation reuse in an online technical support community. I find that the same characteristics that make the conversa...
Emergence of the web and online computing applications gave rise to rich large scale social activity data. One of the principal challenges then is to build models and understandin...
In this paper, we propose a novel community-based approach for web service selection where super-agents with more capabilities serve as community managers. They maintain communitie...
Service Science, Management, and Engineering (SSME) is a research area with significant relevance to research and practice. Networked systems of web services are a field of servic...