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FLAIRS
2006
13 years 9 months ago
Epistemic Categorization for Analysis of Customer Complaints
We introduce the particular functionality of the Complaint Engine suite, the integrated complaint management component for mediating consumer disputes. We formulate the problem of...
Boris Galitsky, Anca Pascu
CAISE
1999
Springer
13 years 11 months ago
Applying Graph Reduction Techniques for Identifying Structural Conflicts in Process Models
Abstract. The foundation of a process model lies in its control flow specifications. Using a generic process modeling language for workflows, we show how a control flow specificati...
Wasim Sadiq, Maria E. Orlowska
JCP
2008
128views more  JCP 2008»
13 years 7 months ago
Life Cycle for Change Management in Business Processes using Semantic Technologies
In a fast changing market environment the task of reducing the downtime for change management of business processes has high importance. Ensuring that IT reflects the updated busin...
Uttam Kumar Tripathi, Knut Hinkelmann, Daniela Fel...
ADBIS
2005
Springer
101views Database» more  ADBIS 2005»
14 years 1 months ago
Conceptual Content Management for Software Engineering Processes
A major application area of information systems technology and multimedia content management is that of support systems for engineering processes. This includes the particularly im...
Sebastian Bossung, Hans-Werner Sehring, Michael Sk...
IS
2011
13 years 2 months ago
Time prediction based on process mining
Abstract. Process mining allows for the automated discovery of process models from event logs. These models provide insights and enable various types of model-based analysis. This ...
Wil M. P. van der Aalst, M. H. Schonenberg, Minseo...