We introduce the particular functionality of the Complaint Engine suite, the integrated complaint management component for mediating consumer disputes. We formulate the problem of...
Abstract. The foundation of a process model lies in its control flow specifications. Using a generic process modeling language for workflows, we show how a control flow specificati...
In a fast changing market environment the task of reducing the downtime for change management of business processes has high importance. Ensuring that IT reflects the updated busin...
A major application area of information systems technology and multimedia content management is that of support systems for engineering processes. This includes the particularly im...
Sebastian Bossung, Hans-Werner Sehring, Michael Sk...
Abstract. Process mining allows for the automated discovery of process models from event logs. These models provide insights and enable various types of model-based analysis. This ...
Wil M. P. van der Aalst, M. H. Schonenberg, Minseo...