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PVLDB
2008
137views more  PVLDB 2008»
13 years 7 months ago
EasyTicket: a ticket routing recommendation engine for enterprise problem resolution
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
AIM
2006
13 years 9 months ago
Observing the use of BPM tools: A step towards flexibility
: The development of the tools of Business Process Management (BPM) arises from the spread of the notion of process in the management universe. The application of BPM to strategic ...
Joseph Heili, Jean-Mathias Heraud, Laure France
POPL
2010
ACM
14 years 5 months ago
Toward a Verified Relational Database Management System
We report on our experience implementing a lightweight, fully verified relational database management system (RDBMS). The functional specification of RDBMS behavior, RDBMS impleme...
Avraham Shinnar, Greg Morrisett, J. Gregory Malech...
JODL
2000
194views more  JODL 2000»
13 years 7 months ago
An open electronic marketplace through agent-based workflows: MOPPET
We propose an electronic marketplace architecture, called MOPPET, where the commerce processes in the marketplace are modeled as adaptable agent-based workflows. The higher level ...
Sena Nural Arpinar, Asuman Dogac, Nesime Tatbul
WSC
2008
13 years 10 months ago
Lean engineering for planning systems redesign - staff participation by simulation
Lean manufacturing aims at flexible and efficient manufacturing systems by reducing waste in all forms, such as, production of defective parts, excess inventory, unnecessary proce...
Durk-Jouke van der Zee, Arnout Pool, Jakob Wijngaa...