Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
: The development of the tools of Business Process Management (BPM) arises from the spread of the notion of process in the management universe. The application of BPM to strategic ...
We report on our experience implementing a lightweight, fully verified relational database management system (RDBMS). The functional specification of RDBMS behavior, RDBMS impleme...
Avraham Shinnar, Greg Morrisett, J. Gregory Malech...
We propose an electronic marketplace architecture, called MOPPET, where the commerce processes in the marketplace are modeled as adaptable agent-based workflows. The higher level ...
Lean manufacturing aims at flexible and efficient manufacturing systems by reducing waste in all forms, such as, production of defective parts, excess inventory, unnecessary proce...
Durk-Jouke van der Zee, Arnout Pool, Jakob Wijngaa...