7 search results - page 1 / 2 » Managing customer turnover in online services: a systems thi... |
ICIS
2000
13 years 10 months ago
2000
Even as they enjoy impressive growth, one of the major challenges facing providers of online services is a high rate of customer turnover. It has adverse impacts on business perfo...
HICSS
2003
IEEE
14 years 1 months ago
2003
IEEE
Customer Relationship Management (CRM) is critical to the success of a business. Recent work in CRM has focused on the mining of customer-related data and the construction of cust...
ICSM
2002
IEEE
14 years 1 months ago
2002
IEEE
This paper is about client-specific customization of systems that implement an on-line Internet service in the presence of simultaneous client-specific views. The problem is that ...
WWW
2001
ACM
14 years 9 months ago
2001
ACM
This paper describes new technology based on on-line decision support for providing personalized customer treatments in web-based storefronts and information sites. The central im...
ISEMANTICS
2010
13 years 10 months ago
2010
We present BibBase, a system for publishing and managing bibliographic data available in BibTeX files. BibBase uses a powerful yet light-weight approach to transform BibTeX files ...