Service-oriented computing is meant to support loose relationships between organisations: Collaboration procedures on the application-level translate to interaction processes via ...
Christian Zirpins, Winfried Lamersdorf, Toby Baier
This paper describes the evolution of a concept, Contact Point, the research process through which it evolved, and the work context and practices which drove its evolution. Contac...
Instant Messaging (IM) is in addition to Web and Email the most popular service on the Internet. With xOperator we present a strategy and implementation which deeply integrates Ins...
Many companies have found out the hard way that successful ecommerce requires more than a flashy web presence. Existing business processes must be seamlessly integrated with the n...
Monique H. Jansen-Vullers, Mariska Netjes, Hajo A....
We present a generic natural language processing (NLP) architecture, acronym QTIL, based on a system of cooperating multiple agents (Q/A, T, I, and L agents) which can be used in ...