This paper explores the impact of enterprise-wide processes and technologies on group relations and exchanges. We examine the use of Customer Relationship Management (CRM) tools i...
Melissa Cefkin, Jakita O. Thomas, Jeanette Blomber...
Abstract. Supply chains are a current, challenging problem for agentbased electronic commerce. Motivated by the Trading Agent Competition Supply Chain Management (TAC SCM) scenario...
Checkpoint/restart is a general idea for which particular implementations enable various functionalities in computer systems, including process migration, gang scheduling, hiberna...
Product recommendation models are key tools in customer relationship management (CRM). This study develops a product recommendation model based upon the principle that customer pr...
A research organization responds to a variety of customer requests. Each high level request is broken down into a set of low level requests. For each low level request, the resear...