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ACMICEC
2007
ACM
144views ECommerce» more  ACMICEC 2007»
13 years 11 months ago
Needs-based analysis of online customer reviews
Needs-based analysis lies at the intersection of product marketing and new product development. It is the study of why consumers purchase and what they do with those purchases. In...
Thomas Y. Lee
FLAIRS
2006
13 years 9 months ago
Epistemic Categorization for Analysis of Customer Complaints
We introduce the particular functionality of the Complaint Engine suite, the integrated complaint management component for mediating consumer disputes. We formulate the problem of...
Boris Galitsky, Anca Pascu
ICEBE
2005
IEEE
140views Business» more  ICEBE 2005»
14 years 1 months ago
Managing E-Commerce Catalogs in a DBMS with Native XML Support
Electronic commerce is emerging as a major application area for database systems. A large number of e-commerce stores provide electronic product catalogs that allow customers to s...
Lipyeow Lim, Min Wang
AAI
2000
182views more  AAI 2000»
13 years 7 months ago
Implementing a Business Process Management System Using ADEPT: A Real-World Case Study
: This paper describes how ADEPT's agent-based design and implementation philosophy was used to prototype a business process management system for a real-world application. Th...
Nicholas R. Jennings, Peyman Faratin, Timothy J. N...
CORR
2008
Springer
100views Education» more  CORR 2008»
13 years 7 months ago
An Agent-Based Simulation of In-Store Customer Experiences
: Agent-based modelling and simulation offers a new and exciting way of understanding the world of work. In this paper we describe the development of an agent-based simulation mode...
Peer-Olaf Siebers, Uwe Aickelin, Helen Celia, Chri...