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JCIT
2007
125views more  JCIT 2007»
13 years 7 months ago
Development Multi-Enterprise Collaborative Enterprise intelligent decision support system
Enterprise Resource Planning (ERP) and related systems such as Supply Chain Management (SCM) and Customer Relationship Management (CRM) are incorporating decision support tools an...
Ming-Chang Lee, Jung-Fang Cheng
ICSM
1995
IEEE
13 years 11 months ago
Discovering relationships between service and customer satisfaction
Organizations spend significant resources tracking customer satisfaction and managing service delivery. Although a great deal of effort is expended in understanding what goes on w...
Michael Buckley, Ram Chillarege
NGC
2000
Springer
109views Communications» more  NGC 2000»
13 years 11 months ago
Router level filtering for receiver interest delivery
Delivering data to on-line game participants requires the game data to be "customized" in real-time to each participant's characteristics. Using multicast in such a...
Manuel M. Oliveira, Jon Crowcroft, Christophe Diot
MKWI
2008
246views Business» more  MKWI 2008»
13 years 9 months ago
Assessing the effects of IT changes on IT risk - A business process-oriented view
Abstract: The economic relevance of IT risk is increasing due to various operational, technical as well as regulatory reasons. Increasing flexibility of business processes and risi...
Stefan Sackmann
IEAAIE
2000
Springer
13 years 11 months ago
Information Management and Process Improvement Using Data Mining Techniques
This paper describes a computer component manufacturing scenario which concentrates on the application of data mining techniques to improve information management and process impr...
W. M. Gibbons, Mervi Ranta, T. M. Scott, Martti M&...