Enterprise Resource Planning (ERP) and related systems such as Supply Chain Management (SCM) and Customer Relationship Management (CRM) are incorporating decision support tools an...
Organizations spend significant resources tracking customer satisfaction and managing service delivery. Although a great deal of effort is expended in understanding what goes on w...
Delivering data to on-line game participants requires the game data to be "customized" in real-time to each participant's characteristics. Using multicast in such a...
Manuel M. Oliveira, Jon Crowcroft, Christophe Diot
Abstract: The economic relevance of IT risk is increasing due to various operational, technical as well as regulatory reasons. Increasing flexibility of business processes and risi...
This paper describes a computer component manufacturing scenario which concentrates on the application of data mining techniques to improve information management and process impr...
W. M. Gibbons, Mervi Ranta, T. M. Scott, Martti M&...