In spite of being an important software activity, many software organizations present difficulties in managing risks. This happens mainly due to their low maturity level, and becau...
Ricardo de Almeida Falbo, Fabiano Borges Ruy, Glei...
Database outsourcing is a popular industry trend which involves organizations delegating their data management needs to an external service provider. In this model, a service prov...
Abstract— The ability to prevent risks as well as to appropriately counteract occurring threats has increasingly become a crucial success factor. Traditional business process man...
Gernot Goluch, Andreas Ekelhart, Stefan Fenz, Stef...
Business Process Management is considered an essential strategy to create and maintain competitive advantage by streamlining and monitoring corporate processes. While the identific...
Service Level Agreements (SLAs) are explicit statements about all expectations and obligations in the business partnership between customers and providers. They have been introduc...
Karim Djemame, Iain Gourlay, James Padgett, Georg ...