WebQual is a method for assessing the quality of Web sites. The method has been developed iteratively through application in various domains, including Internet bookstores and Int...
: Addressing new public challenges such as the one-stop government and improved service quality, we introduce serviceflow management as a generic concept to coordinate cross-organi...
In this paper, we present an autonomous and scalable WSMO-based methodology to describe quality of service (QoS) and geographic features of e-services in a peer-to-peer based envir...
Today’s web-pages are primarily designed for occasional usage. Professional users therefore use special applications that use Web Services increasingly. As the number of internet...
Alexander Hilliger von Thile, Ingo Melzer, Hans-Pe...
A major trend in the current information society is personalization, which is considered a key business enabler for mobile services because the mobile device is a personal assista...
Marc M. Lankhorst, Herma Van Kranenburg, Alfons H....