QoS, that defines service quality such as latency, availability, timeliness and reliability, is important for web applications that provide real-time information, multimedia conte...
Effective and efficient Quality of Service (QoS) management is critical for a service grid to meet the requirements of both grid users and service providers. We introduce Q-GSM, a ...
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
This paper presents an approach that provides the necessary assistance to those who are in charge of engineering communities of Web services. Current practices indicate that Web se...
Sattanathan Subramanian, Philippe Thiran, Zakaria ...
Service Management controls how business services are developed and delivered to customers. Business services must be flexible negotiable between customer and provider. Temporal a...