Helpdesk databases are used to store past interactions between customers and companies to improve customer service quality. One common scenario of using helpdesk database is to fi...
Shenghuo Zhu, Tao Li, Zhiyuan Chen, Dingding Wang,...
— We consider a network setting, where a single Service Provider (SP) provides wireless data services to a group of users in the downlink. The transmission model is similar to OF...
A novel efficiency and effectiveness Internet multicast routing protocol is presented with short delay, high throughput, resource utilization and scalability for a single multicas...
The use of recommender systems in e-commerce to guide customer choices presents a privacy protection problem that is twofold. We seek to protect the privacy interests of customers...
— This paper presents new algorithms for dynamic routing of restorable bandwidth guaranteed paths. Dynamic routing implies routing of requests that arrive one-by-one with no a pr...