in Progress – Extended Abstract Word count: 3124 Effectively managing IT service centers such as call centers, computerized diagnostic imaging facilities, data centers, e-commerc...
Currently, there is an increasing tendency to migrate the management of communications and information systems onto the Web. This is making many traditional service support models ...
Martin Serrano, Sven van der Meer, John Strassner,...
This paper borrows ideas from social science to inform the design of novel "sensing" user-interfaces for computing technology. Specifically, we present five design chall...
Victoria Bellotti, Maribeth Back, W. Keith Edwards...
In this paper, we describe a framework to program open societies of concurrently operating agents. The agents maintain a subjective theory about their environment and interact with...
Rogier M. van Eijk, Frank S. de Boer, Wiebe van de...
Small ubiquitous devices connected by wireless networks will become future Internet appliances. To support them, communication networks must evolve to seamlessly assist appliances...